I’ve just read “The Five Dysfunctions of a Team” by Patrick Lencioni. It’s borrow-not-buy, but there are certainly some good points well made.
On accountability –
“I’m talking about that moment when you know you have to call one of your peers on something that matters, and you decide to let it go because you just don’t want to experience that feeling when…” She paused, and Martin finished the sentence for her: “ … when you have to tell someone to shut down their e-mail during meetings.”
“Exactly,” Kathryn confirmed appreciatively.
Carlos added, “I hate this one. I just don’t want to have to tell someone that their standards are too low. I’d rather just tolerate it and avoid the….” He tried to think of the right way to describe it.
Jan did it for him: “the interpersonal discomfort.”
I’m using you as an example, Carlos, because you are an easy person to let off the hook. But this could apply to anyone. Some people are hard to hold accountable because they are so helpful. Others because they get defensive. Others because they are intimidating…” page 148
Which leads me on to Tom Lehrer, as more of my thoughts should.
Mr Lehrer (whose muse is not hampered by such inhibiting factors as taste) once wrote a song called “My Hometown”.
One of his reminisces is about a boy;
“he used to burn down houses just to watch the glow
and nothing could be done
because he was the mayor’s son…”